Refund policy
Right of withdrawal for consumers
(Consumer is any natural person who enters into a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.)
Widerrufsbelehrung
Important notice:
The return address for revocations is
Wellcosan GmbH
Bellinger Tor 16A
36396 Steinau
Germany
Right of revocation for consumers
(Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed.)
Revocation
Right of revocation
You have the right to revoke this contract within one month without giving reasons.
The withdrawal period is one month from the day,
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods or has data-mce-fragment="1">
- at which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. data-mce-fragment="1">
- at which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item or, if you have ordered one item, at which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item or, if you have ordered one item, at which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item. if you have ordered a product that is delivered in several partial shipments or pieces;
In order to exercise your right of withdrawal, you must inform us (Wellcosan GmbH, Hauptstraße 27, 36381 Schlüchtern, Phone: +49 (0) 666 174 891 06, E-mail address: hallo@reboots.de) by means of a clear statement (e.g. a letter sent by mail or an e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we will have refunded to you all payments that we have received from you, including delivery costs (with the exception of additional costs, which result from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.
You bear the direct cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Exclusion or Cancellation reasons
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Wellcosan GmbH, Hauptstraße 27, 36381 Schlüchtern, e-mail address: hallo@reboots.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notice is on paper)
- Date
(*) Delete where not applicable.